Returns/Cancellations

CANCELLATIONS
We start processing your order as soon as you submit it. We are unable to cancel, edit, or add products to your order after you complete the purchase. 

RETURNS
We do not offer returns. We only offer a refund for items purchased through the Mudpuppy.com website that are damaged/broken upon arrival with photo proof of damage. Our policy lasts 30 days from date of shipment. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or store credit.

Please note this does not apply to missing puzzle pieces.

Please do not send your purchase back unless you have been instructed to do so by our Customer Service Department.

REFUNDS
Refunds can only be issued to Mudpuppy.com orders if the product was purchased within 30 days of the receipt. If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 2-5 business days. Your bank may take up to 10 days to post the refund to your account. 

LATE OR MISSING REFUNDS
If you received approval for a refund haven’t received the refund in your account, please contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@mudpuppy.com.